Medium Sized Allied Health Business

Facing high employee turnover that impacted their business, UnscriptedHR helped retain talent and improve employee experience and engagement through targeted human resources strategies and initiatives.

Key Challenges

• High voluntary employee turnover

• Loss of talent and institutional knowledge

• Increased recruitment costs and time

• Low employee engagement and morale

Process

1. Health Check

• Conducted an employee engagement survey covering communication, leadership, performance management, pay and benefits, health and well-being, and resources

• Analysed survey results and conducted focus groups to uncover underlying issues

• Engaged employees in identifying workplace needs and solutions
  

2. Implemented Actions

• Established employee collective groups to organise social events

• Implemented a regular coaching and feedback process for performance management, development and recognition

• Developed a structured career pathways program

• Conducted stay interviews to understand why employees stay and identify areas for improvement

• Celebrated success through a reward recognition program

• Introduced volunteer days and enhanced the employee wellness program

• Reviewed and improved onboarding and exit processes for a seamless experience

Outcome

• Decrease in recruitment time, fees, and spending

• Increased employee experience, engagement and satisfaction

• Improved employee retention and reduced turnover

• Enhanced workplace culture and morale

Learnings

• Employee feedback is crucial for identifying and addressing workplace issues

• Regular recognition and celebration of achievements boost employee morale

• Structured career development programs help retain talent

• A positive onboarding and exit experience contributes to overall employee satisfaction

• Tracking people metrics is essential to measure the effectiveness of human resources initiatives