Small Successful Architectural Company
Struggling to hire the right person for a critical role due to skills gaps and mismatches, UnscriptedHR revamped their talent management process, resulting in a successful long-term hire.
Key Challenges
Difficulty in attracting the right candidates for a critical role
High turnover due to skills and ability gaps
Inefficient hiring process leading to repeated hiring cycles
Need for alignment between job expectations and candidates’ skills
Process
1. Health Check
Analysed the existing hiring process
Investigated how previous candidates were hired and assessed the methods used
2. Recommendations
Revised the job description to align with the company’s vision and goals
Established key activities and success metrics for the role
Developed a ‘why work with us’ method to highlight the role, success indicators, and workplace culture
3. Job Advertisement
Targeted advertising through industry-aligned methods and job-level experience
Used paid advertising and skill, industry, market, and location targeting
4. Selection Process
Redesigned the selection process to include a psychometric survey and case study
Reviewed interview questions to align with key competencies
Conducted a final panel interview with the business owner, human resources, and technical expert
5. Transparency
Ensured openness about the manager’s style, team culture, and job expectations/goals
Outcome
Identified candidates’ strengths and experiences relevant to the role
Successful hire who has been with the business for 4 years
Streamlined hiring process with improved candidate alignment
Reduced turnover and increased retention in critical roles
Learnings
A thorough understanding of the talent management process is essential to identify gaps
Clear job descriptions aligned with company goals attract better candidates
Targeted advertising and revised selection processes improve candidate quality
Transparency about job expectations and team culture enhances hiring success
Long-term retention is achievable with a structured and well-defined performance management process
