Struggling to hire the right person for a critical role due to skills gaps and mismatches, UnscriptedHR revamped their talent management process, resulting in a successful long-term hire.

• Difficulty in attracting the right candidates for a critical role
• High turnover due to skills and ability gaps
• Inefficient hiring process leading to repeated hiring cycles
• Need for alignment between job expectations and candidates’ skills

1. Health Check

• Analysed the existing hiring process
• Investigated how previous candidates were hired and assessed the methods used

2. Recommendations

• Revised the job description to align with the company’s vision and goals
• Established key activities and success metrics for the role
• Developed a ‘why work with us’ method to highlight the role, success indicators, and workplace culture

3. Job Advertisement

• Targeted advertising through industry-aligned methods and job-level experience
• Used paid advertising and skill, industry, market, and location targeting

4. Selection Process

• Redesigned the selection process to include a psychometric survey and case study
• Reviewed interview questions to align with key competencies
• Conducted a final panel interview with the business owner, human resources, and technical expert

5. Transparency

• Ensured openness about the manager’s style, team culture, and job expectations/goals

• Identified candidates’ strengths and experiences relevant to the role
• Successful hire who has been with the business for 4 years
• Streamlined hiring process with improved candidate alignment
• Reduced turnover and increased retention in critical roles

• A thorough understanding of the talent management process is essential to identify gaps
• Clear job descriptions aligned with company goals attract better candidates
• Targeted advertising and revised selection processes improve candidate quality
• Transparency about job expectations and team culture enhances hiring success
• Long-term retention is achievable with a structured and well-defined performance management process