• Loss of customers’ accounts
• Decrease in pipeline
• Overall economic downturn
• Decision to reduce costs through restructuring and layoffs
• Emotional and psychological impact on both employer and employees

1. Health Check

• Conducted a diligent and in-depth investigation of the company’s human resources foundations
• Emphasised human touch and empathy alongside thorough analysis
• Assessed critical roles and reviewed areas for reductions and restructuring
• Established redundancy process steps and execution plan with the business owner

2. Client Process Support

• Provided advice on legal requirements, including redundancy payments and outplacement
• Created communication scripts for the process

3. Affected Employees’ Support

• Organised employee assistance support
• Ensured honest and empathetic communication with impacted employees

4. Remaining Employees’ Assistance

• Addressed psychological impact and anxiety among remaining employees
• CEOs and Business Leaders explained changes and their impact on the business
• Diminished fears of further job losses through transparent communication

• Restructuring process carried out with empathy and legal compliance
• Affected employees received necessary support and career transition advice
• Remaining employees felt reassured and informed about the company’s future direction
• Maintained mutual respect and understanding between employer and employees

• Restructuring and redundancy is always a challenging and sensitive task that requires empathy and thoroughness
• Open and honest communication is crucial to support both affected and remaining employees
• Small gestures of appreciation from employers can significantly impact the overall experience
• Maintaining respect and not burning bridges can be beneficial for future relationships
• Economic situations can change, and ex-employers might become current employers again